Responsive Knowledgebase 1.01
Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future.
|
49.00 
Demo
0K
Windows Vista 
Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
Here's an example:
A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.
You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.
One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"
You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.
You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.
You read the solution to the caller, and you're done.
To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.
tags
the problem the solution the screen that the and the problems and driver you printer driver the latest the user problem solution solution dialog you type
Download Responsive Knowledgebase 1.01
Download Responsive Knowledgebase 1.01
Purchase: 
Buy Responsive Knowledgebase 1.01
Authors software
Responsive Time Logger 4.04.04
Responsive Software
Responsive Time Logger is a professional time and billing application for lawyers, accountants, consultants and others who want to bill their time.
Responsive Knowledgebase 1.01
Responsive Software
Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future.
Similar software
Responsive Knowledgebase 1.01
Responsive Software
Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future.
Cerberus Helpdesk 2.4.0
WebGroup Media, LLC
Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
HelpDesk VNC 2
Your Tech Solutions LLC
HelpDesk VNC gives you fast remote connectivity to any Windows based PC system.
Whaddidoo Trouble Tracker 1.75
BigAtticHouse
Anyone who has provided technical support to users knows that problems rarely only happen once.
DEKSI HelpDesk 2.1
DEK Software International
DEKSI HelpDesk is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys.
EasyDesk Helpdesk 1.9.6
ziggyred.com
EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres.
KnowledgeBASE Expedition 4.5.0
Delphinium Software
Fight the IT blues with tree-structured views.
IPI.HELPDESK 6.05.demo
IPI Business Solutions Inc
Do you have a web site and customers?
IPI.
IMDB Movie Search 1.0
FENERIS tech
IMDB Movie Search allows you to search for information in IMDB about any movie you want.
LBE Desktop Helpdesk 4.0.188
Leigh Business Enterprises Ltd
LBE Desktop Helpdesk is an easy to use helpdesk application , sensibly priced to suit all businesses.
Other software in this category
Wordware 10
AMF
Wordware - The Hottest Collection of Productivity Tools & Templates for Word: Complete file management, project management & people management solution package.
Logictran RTF Converter 5.8.3
Logictran
The Logictran RTF Converter provides a way for you to quickly publish your word processing documents.
Mantiev SoftAgent 1.1
Mantiev Software Inc
Mantiev SoftAgent is a virtual assistant with e-mail organizer; reminder, and text reader best compared with a secretary working for you 24 hours a day and 7 days a week.
Recovery for PowerPoint 3.1.19636
Recoveronix Ltd
Recovery for PowerPoint - Easy to use, no special user skills required.
Kleptomania 2.8
Structu Rise
Kleptomania allows to capture and process text from any (even clipboard-unaware) application.
RSS