LBE Desktop Helpdesk 4.0.188

LBE Desktop Helpdesk 4.0.188 Screenshot LBE Desktop Helpdesk is an easy to use helpdesk application , sensibly priced to suit all businesses.

Developer:   Leigh Business Enterprises Ltd
      software by Leigh Business Enterprises Ltd →
Price:  950.00  buy →
License:   Trial
File size:   0K
Language:   
OS:   Windows Vista (?)
Rating:   0 /5 (0 votes)

LBE Desktop Helpdesk is an easy to use helpdesk application , sensibly priced to suit all businesses.

LBE Desktop Helpdesk features
  • Easy to use - minimal training required.
  • Adapts to your organization structure.
  • You can give Operators only the system privileges they need.
  • Easy to switch databases - so you could maintain one for helpdesk, one for orders etc.
  • Custom Fields: These can be renamed by you and used to store information that your business needs.
  • Tutorials guide you through basic and advanced operations.
  • Complete Audit trail of what actions were taken and by whom.
  • Manage support contracts by expiry date and/or number of new Jobs.
  • Automatic escalation of Job Priority.
  • Transfer of jobs between operators.
  • Target completion dates make it easy to see problems are dealt with in time.
  • Track hours and cost spent.
  • Categorize and Prioritize jobs.
  • Maintain customer, contact and Asset/Inventory details. : Track down those 'problem machines'.
  • Link files to Helpdesk Jobs - useful for e.g. screen-dumps
  • Child Jobs - which must be completed before it is possible to complete the 'Parent' Job.
  • Knowledge base makes it easy to find answers.
  • Monitor your helpdesk activity, performance and expenditure.
  • Most reports are presented as bar charts - easy to understand.
  • Reports are in html format making it easy to publish them to your management and/or customers.

    Requirements
  • 25 MB Hard disk space, Javascript enabled browser

    Limitations
  • 45 days trial

    tags reports are  one for  desktop helpdesk  lbe desktop  

    LBE Desktop Helpdesk 4.0.188 screenshot


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