ManageEngine ServiceDesk Plus 9.1

ManageEngine ServiceDesk Plus 9.1 Screenshot ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management application whose features include contract managenent, purchasing and knowledge management functionalities.

Developer:   AdventNet Inc
      software by AdventNet Inc →
Price:  495.00  buy →
License:   Trial
File size:   0K
Language:   
OS:   Windows XP/Vista (?)
Rating:   0 /5 (0 votes)

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management application whose features include contract managenent, purchasing and knowledge management functionalities.

By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases.

ManageEngine ServiceDesk Plus features
  • Support for MSSQL backend database. Execute changeDBServer.bat script from /bin directory to configure mssql database
  • Tasks can be added to requests and different owners can be assigned for different tasks. This will help to handle requests with multiple workorders
  • Role for Reports - Technicians can be given permission for Reports module without having administrative privilege
  • Predefined Templates for requests - A configurable template to submit requests quickly with complete details
  • Custom views : Ability to create user defined filter criteria for viewing requests
  • Support for approval process for Requests
  • Ability to configure mandatory fields while closing a request
  • Support to edit multiple requests
  • Support to save reply to request as draft and to send it for review
  • Spell check utility in request reply
  • Scheduled requester import from Active Directory - You will have an option here to choose the fields to import from AD
  • Ability to disable requesters from editing their details in Self Service Portal
  • Editing request, requester information from request details page itself
  • Support to add new requester from request module, apart from adding from Admin module
  • Support for inline images in solutions
  • Category - Sub Category - Item hierarchy : A three level drill down for the category, which will populate the respective sub-categories on choosing a category and the respective items on choosing a sub-category
  • Keep me Signed in - an option in the login page, which when enabled once, will directly take to the home page without the overhead of logging in again, unless the password is not changed

    Requirements
  • P III 1Ghz and above, 256 MB RAM

    Limitations
  • 30 day trial
  • The Free Edition allows a single Technician manage upto 50 Workstations

    tags servicedesk plus  support for  import from  requests support  from request  sub category  the respective  for requests  for reports  end users  knowledge base  through email  your organization  

    ManageEngine ServiceDesk Plus 9.1 screenshot


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