Easy-CSS 1.01
For Easy Customer Service and Support.
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For Easy Customer Service and Support. Easy-CSS will manage the customer requests, based on a contract base or not.
Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling.
The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client. The appointments are displayed by technician.
The steps required for a successfull use of the program are the follows:
·Define your Technicians, Customers and Contracts. Define as a technician any person in your company that is capable of dealing with customers problems.
tags customer requests your technicians strictly technical help desk the customer the appointments
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Authors software
Easy-CSS 1.01
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